Privacy Policy

1. Introduction

ADIVINE ASTROLOGY LLP ("we", "us", or "our") operates an e-commerce platform selling authentic Vedic astrology products including certified gemstones, energized yantras, original Rudraksha beads, and personalized astrological consultation services. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our e-commerce website, make purchases, or use our astrological consultation services.

By using our e-commerce platform and services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you shop on our e-commerce platform or book consultations, we collect personally identifiable information including:

• Name and contact information (email, phone number, shipping and billing address)
• Birth details (date, time, and place of birth for personalized astrological products and consultations)
• Payment and billing information (processed securely through payment gateways)
• E-commerce account credentials (username and password)
• Order history and purchase preferences
• Product reviews and ratings
• Consultation and reading requests
• Customer service correspondence and support tickets

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data and navigation patterns

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information.

3. How We Use Your Information

We use the collected information for e-commerce and service delivery purposes:

• Processing and fulfilling your e-commerce orders for gemstones, yantras, rudraksha, and remedy kits
• Providing personalized astrological consultations, readings, and birth chart analysis
• Managing your e-commerce account and order history
• Processing payments securely and preventing fraudulent transactions
• Sending order confirmations, shipping updates, and delivery notifications
• Providing customer support and responding to inquiries
• Handling returns, replacements, and warranty claims (as per our Cancellation & Refund Policy)
• Communicating about new products, services, and promotional offers (with your consent)
• Improving our e-commerce platform, product catalog, and user experience
• Analyzing purchase patterns and customer preferences
• Complying with legal obligations including tax, e-commerce, and consumer protection laws

4. Disclosure of Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including payment processing, shipping, email delivery, and website analytics.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Encryption of sensitive data (SSL/TLS)
• Secure payment processing through trusted payment gateways
• Regular security audits and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Astrological consultation data, including birth details, may be retained for providing ongoing services and maintaining consultation history.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and astrological insights. You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting us directly

Note: You will still receive transactional emails related to your orders and account.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

Material changes will be communicated through email or a prominent notice on our website.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

ADIVINE ASTROLOGY LLP

KHASRA NO.471 MIN, 472 MIN, DHORAN KHAS,
Dehradun G.P.O., IT PRK POLICE CHOWKI,
Dehradun, Dehradun - 248001,
Uttarakhand, India

14. Governing Law

This Privacy Policy is governed by the laws of India and complies with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.